Key Benefits of using operational BI from Areon Consulting
Work with relevant and complete information in a convenient way
Personalized presentation of analytics depending on specialization and position
Different levels of data granularity (from company level to individual operator and call)
Presentation of the same reports in different forms (linear and radial diagrams, tables etc.)
Display on one screen two or more different reports
Ability to embed operational BI in third-party systems, applications, web portals
Automatic reporting on specified conditions
Building RealTime displays with refresh intervals of 3-5 seconds
Scheduled reports automatically
Informing about the exit of indicators beyond the boundary values and when specified events occur
Use of various communication channels (messengers, SMS, email, web, social networks etc.)
Combining and analyzing data from multiple systems
Processing and analysis of data from any systems involved in the process (Call Center, CRM, ERP etc.)
Unified reporting based on various types of source data (databases, OLAP cubes, files etc.)
Different levels of data preparation: operational information, historical and aggregated data
Ability to use operational BI both in the Call Center and other departments
Significant reduction in time for data preparation and analysis
Work with business user reporting
User-friendly interface for creating and editing reports
Reduced time to create ready-made reports
The ability to create personalized reports for individual employees and user groups
Cost optimization for maintenance and development of analytics system
Extensive experience implementing projects around the world
Reporting without IT
Flexible BI expansion as new data sources connect
Minimization of system maintenance and staff training costs
Recent BI Blogs
Target analysis or the secrets of effective analytics in a Call Center
Author: When discussing analytics capabilities in a Сall Сenter, we are often asked the question of how many developed reports can be effectively used, for example, in a bank, an insurance company or online store…
The role of analytics in the strategic analysis of the Call Center
Continuing the topic of effective analytics in a Call Center, it is worth starting with a detailed analysis of the load as one of the main types of improving the efficiency of the Call Center as a whole.
Five benefits of using BI in a Call Center
Theme: BI (Business Intelligence)
Industry: Universal SolutionsMy colleagues have already given examples of the use of BI-applications at the operational level. I would like to continue this topic and focus on several advantages of using such analytical tools in a Call Center.
Make your Call Center processes transparent and manageable!
On our account, successful projects to build an effective analytics system around the world.
Ready-made data model for solutions from leading suppliers.
Optimize your work with communication channels and Customer processes!
The presense of deep business expertise will help to quickly identify «narrow places» and find the best solution to obtain the necessary and sufficient picture of Customer Service.
Make your Call Center processes transparent and manageable!
On our account, successful projects to build an effective analytics system around the world.
Ready-made data model for solutions from leading suppliers.
Optimize your work with communication channels and Customer processes!
The presense of deep business expertise will help to quickly identify «narrow places» and find the best solution to obtain the necessary and sufficient picture of Customer Service.
Make your business processes measurable and manageable!
On account Areon Consulting dozens of projects to work with BI tools around the world and in various industries. Our expertise will help bring your business to the next level.
Does your company use BI tools, but they do not bring the desired effect?
We know how to make maximum use of business already existing analytical tools. Let's increase their effectiveness together.
Make your business processes measurable and manageable!
On account Areon Consulting dozens of projects to work with BI tools around the world and in various industries. Our expertise will help bring your business to the next level.
Does your company use BI tools, but they do not bring the desired effect?
We know how to make maximum use of business already existing analytical tools. Let's increase their effectiveness together.