analytics | Areon Consulting

2024

Ukraine, Finland, Germany, Israel, Romania
Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS, SAP, Full Stack Development

2018

Ukraine, Belarus, Finland, Germany, Israel, Romania
Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS, SAP

2015

Ukraine, Belarus, Finland, Germany, Israel
Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS

2012

Ukraine, Belarus, Finland
Siebel CRM, Call Centers, Mobile Development

2009

Ukraine, Belarus
Siebel CRM and Call Centers

Project Geography

Our expertise was recognized not only in Ukraine but also far abroad.

We have experience in implementing interesting CRM projects in Azerbaijan, Argentina, Bulgaria, Vietnam, Germany, Georgia, Israel, Spain, Italy, Belarus Republic, Russia, Romania, Saudi Arabia, USA, Finland and Czech Republic. The bulk of the work we perform remotely.

CRM Blogs

The market is full of gossip – Siebel CRM myths

CRM systems

The increase in the number of Oracle Siebel CRM implementation projects has invariably led to the fact that the work of this CRM system is increasingly «growing» in rumors and speculation.

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The secrets of effective analytics in a Сall Сenter

Operational BI

When discussing analytics capabilities in a Сall Сenter, we are often asked the question of how many developed reports can be effectively used, for example, in a bank, an insurance company or online store…

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Ways to reduce the queue in the Contact Center

Contact centers

With the proper organization of work and competent planning of resources, a professional solution for a contact center allows you to effectively control the size of the queues and the average response time within specified limits.

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Target analysis or the secrets of effective analytics in a Call Center

Apr

Theme: BI (Business Intelligence)

Industry: Universal Solutions

Author: Svitlana Vorobieva

The role of analytics in the strategic analysis of the Call Center

Feb

Theme: BI (Business Intelligence)

Industry: Universal Solutions

Author: Svitlana Vorobieva

Continuing the topic of effective analytics in a Call Center, it is worth starting with a detailed analysis of the load as one of the main types of improving the efficiency of the Call Center as a whole.

Five benefits of using BI in a Call Center

Apr

Theme: BI (Business Intelligence)

Industry: Universal Solutions

My colleagues have already given examples of the use of BI-applications at the operational level. I would like to continue this topic and focus on several advantages of using such analytical tools in a Call Center.

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