2024
  • Ukraine, Finland, Germany, Israel, Romania
  • Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS, SAP, Full Stack Development
2018
  • Ukraine, Belarus, Finland, Germany, Israel, Romania
  • Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS, SAP
2015
  • Ukraine, Belarus, Finland, Germany, Israel
  • Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS
2012
  • Ukraine, Belarus, Finland
  • Siebel CRM, Call Centers, Mobile Development
2009
  • Ukraine, Belarus
  • Siebel CRM and Call Centers

Project Geography

Our expertise was recognized not only in Ukraine but also far abroad.

We have experience in implementing interesting CRM projects in Azerbaijan, Argentina, Bulgaria, Vietnam, Germany, Georgia, Israel, Spain, Italy, Belarus Republic, Russia, Romania, Saudi Arabia, USA, Finland and Czech Republic. The bulk of the work we perform remotely.

CRM Blogs

The market is full of gossip – Siebel CRM myths

icon CRM systems

The increase in the number of Oracle Siebel CRM implementation projects has invariably led to the fact that the work of this CRM system is increasingly «growing» in rumors and speculation.

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The secrets of effective analytics in a Сall Сenter

icon Operational BI

When discussing analytics capabilities in a Сall Сenter, we are often asked the question of how many developed reports can be effectively used, for example, in a bank, an insurance company or online store…

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Ways to reduce the queue in the Contact Center

icon Contact centers

With the proper organization of work and competent planning of resources, a professional solution for a contact center allows you to effectively control the size of the queues and the average response time within specified limits.

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Target analysis or the secrets of effective analytics in a Call Center

Apr
22
theme Theme: BI (Business Intelligence)
industry Industry: Universal Solutions
author Author: Svitlana Vorobieva
When discussing analytics capabilities in a Сall Сenter, we are often asked the question of how many developed reports can be effectively used, for example, in a bank, an insurance company or online store…
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«Your call is very important to us» or real ways to reduce the queue in the Contact Center

Sep
06
theme Theme: Call Centers
industry Industry: Universal Solutions
author Author: Konstantin Torkhov
With the proper organization of work and competent planning of resources, a professional solution for a contact center allows you to effectively control the size of the queues and the average response time within specified limits.
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Recording a telephone conversation: how to use it for the benefit of the client and business

Aug
16
theme Theme: Call Centers
industry Industry: Universal Solutions
author Author: Konstantin Torkhov
How often today, during a telephone call to a company from almost any field, you can hear the phrase «This conversation can be recorded»? Although, of course, the more important factor is not «frequency», but the purpose for which the company collects such information…
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The role of analytics in the strategic analysis of the Call Center

Feb
13
theme Theme: BI (Business Intelligence)
industry Industry: Universal Solutions
author Author: Svitlana Vorobieva
Continuing the topic of effective analytics in a Call Center, it is worth starting with a detailed analysis of the load as one of the main types of improving the efficiency of the Call Center as a whole.
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Chat, Email and social networks. Integration into Contact Center business processes

Apr
19
theme Theme: Integration
industry Industry: Universal Solutions
author Author: Vasyl Tokarchuk
Recently, we often come across our customer’s requests regarding the integration of alternative communication channels in the Contact Center processes. Oddly enough, for some reason, everyone believes that the processes of working with chat, email, and social networks are absolutely identical to the processes of call handling. Today I would...
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Outgoing calls in a Call Center: practical application

Jan
24
theme Theme: Call Centers
industry Industry: Universal Solutions
author Author: Alexander Shevtsov
Most often during mass calls in the Call Center, the Preview or Predictive modes are used. The key difference between them (without being tied to technology) is the degree of «involvement» of the Call Center operator in the call process.
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Five benefits of using BI in a Call Center

Apr
20
theme Theme: BI (Business Intelligence)
industry Industry: Universal Solutions
My colleagues have already given examples of the use of BI-applications at the operational level. I would like to continue this topic and focus on several advantages of using such analytical tools in a Call Center.
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CRM Systems

Build mutually beneficial Customer relationships

  • Oracle Siebel CRM Implementation
  • Siebel IP19+ Migration
  • Siebel AMS/Performance Tuning
  • Siebel Integration
More details...
Operational BI

Benefit from data and improve processes

  • Data Warehouse and ETL
  • Advanced Analytics and Big Data
  • Business Intelligence
  • Data Visualization
More details...
Call Centers

Effectively manage customer interactions

  • VICIdial Contact Centre
  • Chat Bot, DialogFlow
  • Application Intagration and Omnichannel
  • Reporting and Analytics
More details...
IT Outsourcing

Quikly expand the capabilities of your IT Team

  • Oracle (Siebel CRM, OEBS, BI)
  • SAP (ERP, BW, BO, Hana)
  • Full stack Software Development
  • Application Maintenance and Support
More details...