Email | Areon Consulting

2024

Ukraine, Finland, Germany, Israel, Romania
Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS, SAP, Full Stack Development

2018

Ukraine, Belarus, Finland, Germany, Israel, Romania
Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS, SAP

2015

Ukraine, Belarus, Finland, Germany, Israel
Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS

2012

Ukraine, Belarus, Finland
Siebel CRM, Call Centers, Mobile Development

2009

Ukraine, Belarus
Siebel CRM and Call Centers

Project Geography

Our expertise was recognized not only in Ukraine but also far abroad.

We have experience in implementing interesting CRM projects in Azerbaijan, Argentina, Bulgaria, Vietnam, Germany, Georgia, Israel, Spain, Italy, Belarus Republic, Russia, Romania, Saudi Arabia, USA, Finland and Czech Republic. The bulk of the work we perform remotely.

CRM Blogs

The market is full of gossip – Siebel CRM myths

CRM systems

The increase in the number of Oracle Siebel CRM implementation projects has invariably led to the fact that the work of this CRM system is increasingly «growing» in rumors and speculation.

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The secrets of effective analytics in a Сall Сenter

Operational BI

When discussing analytics capabilities in a Сall Сenter, we are often asked the question of how many developed reports can be effectively used, for example, in a bank, an insurance company or online store…

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Ways to reduce the queue in the Contact Center

Contact centers

With the proper organization of work and competent planning of resources, a professional solution for a contact center allows you to effectively control the size of the queues and the average response time within specified limits.

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Chat, Email and social networks. Integration into Contact Center business processes

Apr

Theme: Integration

Industry: Universal Solutions

Author: Vasyl Tokarchuk

Recently, we often come across our customer’s requests regarding the integration of alternative communication channels in the Contact Center processes. Oddly enough, for some reason, everyone believes that the processes of working with chat, email, and social networks are absolutely identical to the processes of call handling. Today I would...

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