Key Benefits of Using Call Center Solutions from Areon Consulting
Choosing a solution with the best price-quality ratio on the market
Building on the basis of an industrial solution - VICIdial Contact Center Suite, which has 25 thousand installations in more than 100 countries
Lack of licensing and support for core standards
High scaling, Omnichannel and wide functionality
Flexible implementation approach (On-Premise, SaaS, PaaS, IaaS) and building fault-tolerant solutions
Quality assurance from Areon Consulting - more than 50 successful projects in leading and dynamically developing companies
Comprehensive Omnichannel Service in the Call Center
Fixing and processing Customer requests through various communication channels in a single system according to certain standards
The single point of interaction for all available channels for the service: phone, Email, chat online, Facebook Messenger, Viber, Skype, Telegram and others
Ability to Service requests automatically format ITR, DialogFlow, T2S etc.
Web-interface for operators and administrators (extension for Chrome), optimizing call handling and minimizing the number of switchings
Aggregation of all necessary information for high-quality processing of calls at the workplace of the Call Center operator
Conducting an effective internal and external quality assessment within a single system
Integrated system of recording, monitoring the work of operators and the search and recorded conversations
Flexible configuration of access rights to the record evaluation, depending on the qualifications and competence and specialists, as well as the type of calls
Optimization of labor costs by embedding assessment criteria and record editing tools in a standard appeal processing report
The ability to conduct various Customer surveys after completing a conversation/chat with the operator
The ability to assess the quality of work of other service divisions of the company and performing Customer Service
Cost optimization and minimization of routine operations in Call Center
Intellectual routing of all types of calls, taking into account the qualifications of operators, the priority of service, the availability of services etc.
The ability to select any combination of channels for operator service (a single history of calls for all selected channels)
Support for various outbound dialing modes in the Call Center, including Preview and Predictive
Ability to work operators Call Center in mixed mode (Blended)
Flexible connection and administration of call processing in automatic mode (chat bot, ITR, dynamic and static IVR)
Actual and complete analytics to optimize processes and improve service quality
Work with up-to-date and complete information in a convenient form, building reports without involving IT specialists
The ability to create personalized reports for individual employees and user groups
Automatic informing according to the schedule, when specified events occur, indicators go beyond the boundary values etc.
Different levels of data preparation: operational information, historical and aggregated data
Single access to monitor the status of system operation of the Call Center and operators across all channels simultaneously
Recent Call Center Blogs
«Your call is very important to us» or real ways to reduce the queue in the Contact Center
Theme: Call Centers
Industry: Universal Solutions
Author: With the proper organization of work and competent planning of resources, a professional solution for a contact center allows you to effectively control the size of the queues and the average response time within specified limits.
Recording a telephone conversation: how to use it for the benefit of the client and business
How often today, during a telephone call to a company from almost any field, you can hear the phrase «This conversation can be recorded»? Although, of course, the more important factor is not «frequency», but the purpose for which the company collects such information…
Outgoing calls in a Call Center: practical application
Most often during mass calls in the Call Center, the Preview or Predictive modes are used. The key difference between them (without being tied to technology) is the degree of «involvement» of the Call Center operator in the call process.
We will help to build a modern omnichannel contact center for the quality service of your Customers!
Our solution based on VICIdial Contact Center not only has the best price-quality ratio in the market, but also helps your company develop efficiently.
Reach more Customers by providing new service channels!
We know how to supplement and qualitatively optimize the performance of your contact center with the help of non-voice's channels within a single system.
We will help to build a modern omnichannel contact center for the quality service of your Customers!
Our solution based on VICIdial Contact Center not only has the best price-quality ratio in the market, but also helps your company develop efficiently.
Reach more Customers by providing new service channels!
We know how to supplement and qualitatively optimize the performance of your contact center with the help of non-voice's channels within a single system.
Optimize your work with communication channels and Customer processes!
Years of experience and flexibility of our solutions allows find a better approach to improve the quality of service your Customers across all available channels within a single Call Center system.
Make your Call Center processes manageable and transparent !
We will help to implement up-to-date and complete analytics to optimize the processes of the Call Center and improve the quality of service for your Customers.
Optimize your work with communication channels and Customer processes!
Years of experience and flexibility of our solutions allows find a better approach to improve the quality of service your Customers across all available channels within a single Call Center system.
Make your Call Center processes manageable and transparent !
We will help to implement up-to-date and complete analytics to optimize the processes of the Call Center and improve the quality of service for your Customers.